> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.linxio.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Dual Access Login

## How to use Dual access Login for Linxio Mobile App

Note: This feature applies to Admin or Manager users who have also been set up to login as a driver through the mobile app. Portal administrators can enable this option for the these specific users per the below screenshot by clicking **Configurations**  on the left-hand side and then **Users**.


![How to enable Driver access for Admin & Managers](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_amynby.png)

### Step 1: Download the Linxio Mobile App

1. Open the [App Store (iPhone)](https://apps.apple.com/au/app/linxio/id1504048898) or [Google Play Store (Andriod](https://play.google.com/store/apps/details?id=com.linxio.mobile&hl=en_AU&gl=US))
2. Search for **Linxio**.
3. Tap **Install** and wait for the app to download.

### Step 2: Open the App

1. Once installed, tap the **Linxio** app icon on your phone.
2. The login screen will appear.

### Step 3: Enter Your Login Details

1. Enter your **email address** (this must be the email registered to your Linxio account).
2. Enter your **password**.
3. Pick Admin or Driver.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_1axm4mi.png)
4. You can freely switch between account types by clicking on the "**More**" Icon in your application and selecting the "**Switch to X**". X being Admin, Manager or driver depending on your account you're currently logged into.
![How to seamlessly switch between user types.](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_og0lh6.png)

## Troubleshooting Login Issues

### Forgotten Password

1. On the login screen, tap **Forgot Password**.
2. Enter your registered email address.
3. Follow the password reset instructions sent to your email.

### Incorrect Email or Password

* Ensure:
    * There are no spelling errors
    * Caps Lock is turned off
    * You are using the correct registered email

### App Not Loading or Crashing

* Try the following:
    * Close and reopen the app
    * Update the app to the latest version
    * Restart your phone