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# How to remote wake up devices

1. From the left hand side click **Live View** > **Vehicle Monitoring.**
2. From the vehicle list, hover your mouse cursor over the device or named vehicle that is in ${color}[#fae505](Sleep Mode.)
3. Hover your mouse cursor over the icon with the 3 dots and select the " **Device wake-up** " option.


![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_18jl1e2.png)

A message will pop-up to inform you that the wake up request was successful. It'll take around 1-2 minutes for the device for the device to back " **Online** " indicated by the green circle where you can view real-time video, view and clip historical footage from the SD card during this time which by default is set to 5 minutes.


### Frequently Asked Questions

**The wake-up timer is too short , can we increase this?**

Please reach out to our Support team if you would like to configure the dashcam to remain on for longer periods of time when ignition off or from wake-up.


**I did the remote device wake-up but the device isn't going " Online " after 1-2 minutes.**

This can be affected by strength of cellular reception. Users may experience longer wait times if the device is in weak reception areas.


**I cannot remotely wake up this device on my system, the status icon is greyed out**

Remote device wake-up is only applicable to devices that are in ${color}[#f5e105](Sleep Mode.  )A greyed out status icon indicates the device is offline due to a number of reasons which can include the following:

* The vehicle has a battery isolator which cuts all power to all accessories connected to the vehicle when the switch is ON and its not being used.
* The device has lost power due to an underlying issue or fault.
* The device has power but is not connected nor reporting to the platform which may indicate a network issue in some cases.