> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.linxio.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Linxio Android App - Clearing Storage & Cache

We update the Android app frequently, but sometimes, this doesn't go as smoothly.

Please follow the steps below to resolve any issues with the Linxio app.

**Before you start, please ensure your mobile firmware is updated to *Android 13***
---

# Clearing Storage and Cache

In this step, we will look at wiping all data associated with the Linxio app from the phone. This helps us achieve a "fresh start" to a new Linxio App.

Find the Linxio app in your app drawer, then, **long hold** on the icon until it brings up a menu:

[![](https://storage.crisp.chat/users/helpdesk/website/96cb3bc3b0384000/12837ab3-f5f5-451e-8635-9585ca_1fq2pu8.jpeg)](https://downloads.intercomcdn.com/i/o/649992328/f891795c28e825e9fc54bedb/a.jpg?expires=1740458700&signature=66b4181a5d77bf9b59bae981e6e4cea455b1d3440e0e6efa20c31eb0669fad8f&req=ciQuH8B8noNXFb4f3HP0gNhzEPgLxE4GVXjI0OJgB4DG2yn3B7SsiTU1iFuE%0A4xpWpgr%2B2PYzbUNekA%3D%3D%0A)

Click on App Info - you should then see the Linxio App information screen. Next, we're going to click on "Storage & cache"  

[![](https://storage.crisp.chat/users/helpdesk/website/6c7889d698303000/7ffe46a5-fa97-4f32-9792-d9a9ee_1etf16x.jpeg)](https://downloads.intercomcdn.com/i/o/649993256/3882fef02a8835d8688c2282/b.jpg?expires=1740458700&signature=abba76a0e0dc2e49ba133f3e1cbfe43b4a53b142d279c8de52d1b5299accd5b8&req=ciQuH8B9n4RZFb4f3HP0gLBXeONVQl0ggTDXTVtJNaO7DPdcUlgZBRyMQpdB%0AAM%2F4U8GxrqCvSPCiZg%3D%3D%0A)

First, select "Clear cache", (1) then, select "Clear storage" (2)

[![](https://storage.crisp.chat/users/helpdesk/website/39b1c4b3ba539600/79d5571c-392c-4d80-b27d-b3e9cd_27xtmq.jpeg)](https://downloads.intercomcdn.com/i/o/649994252/4ad7a622bb90f97670af4778/c.jpg?expires=1740458700&signature=2538a4127532cb5d98aef51ff1029b368071409c48a50acc1bf1af08a5fb5aaa&req=ciQuH8B6n4RdFb4f3HP0gNZtFGuPXsay9YnlvJO1mWfBKMV7Kz4%2BBGlQPWkZ%0AhmPuT%2B1VQDT02GQVYg%3D%3D%0A)

Then, go back to the app page again, and click Uninstall

[![](https://storage.crisp.chat/users/helpdesk/website/fefe2b303f5c6000/8e3b36c9-59a3-4b75-93ab-ade7e5_1hgtw2v.jpeg)](https://downloads.intercomcdn.com/i/o/649994580/a857c52af887e226c0e5d25c/Screenshot_20230111-125834+2.jpg?expires=1740458700&signature=fe957fa9dabc7cf6be5d7189d234a5fdddb14b952862085e61685d4351457120&req=ciQuH8B6mIlfFb4f3HP0gJLnlC4iGwYka9yLPdC9UtiT5aeUVb2JaDyW8ui%2B%0AD96f1zQXZPC78t%2FVKQ%3D%3D%0A)

Once these steps are completed, go back to the App store and Download Linxio again, with the same credentials you use on the web.

For links to the app, check-out this article here:

[Installing android mobile app](https://kb.linxio.com/en/article/android-linxio-app-installing-ry6zw/?bust=1741313794642)