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# Vision 3.0/Lite Network & SD Card Troubleshoot

### Network or SD card issue troubleshooting

If the "Network" icon is red indicating a connectivity issue then you can perform the following troubleshoot:

1. Unscrew the side panel of the Vision 3.0/Lite dashcam devices to access the SIM/SD card compartment
![Accessing the SIM/SD Card compartment](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_q4disf.png)

2. Refer to the below photo for the layout of the SIM and SD card to ensure that they've been inserted into the device correctly.
![SIM & SD Card slot locations](https://storage.crisp.chat/users/helpdesk/website/-/4/3/d/8/43d837e8d5f88000/image_jqs18k.png)
/

3. Carefully remove the SIM or SD card.
4. Check for any physical damage on the SD/SIM card.
5. Wipe it down and re-insert back into the SIM slot.
6. Close the cover and tighten the screw until its firmly secured.
7. Allow 2-3 minutes before checking the status LEDs on the main unit for any changes.

If the issues still persist after attempting the above troubleshooting steps, please lodge a support ticket with our team through your Linxio portal or contact them via 02 7908 5453 on weekdays from 9AM - 5PM AEST.