We update the Android app frequently, but sometimes, this doesn't go as smoothly.

Please follow the steps below to resolve any issues with the Linxio app.

Before you start, please ensure your mobile firmware is updated to Android 13

Clearing Storage and Cache

In this step, we will look at wiping all data associated with the Linxio app from the phone. This helps us achieve a "fresh start" to a new Linxio App.

Find the Linxio app in your app drawer, then, long hold on the icon until it brings up a menu:



Click on App Info - you should then see the Linxio App information screen. Next, we're going to click on "Storage & cache"




First, select "Clear cache", (1) then, select "Clear storage" (2)



Then, go back to the app page again, and click Uninstall



Once these steps are completed, go back to the App store and Download Linxio again, with the same credentials you use on the web.

For links to the app, check-out this article here:

Installing android mobile app

Updated on: 07/03/2025