Q: How to add users

<ol> <li>Click on the Configuration icon.</li> <li>Navigate to the Users tab.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/43d837e8d5f88000/users_189capd.png" alt="" /> <ol start="4"> <li>Click Add New User.</li> <li>Fill in all the required fields.</li> <li>Click Save.</li> </ol> ➡️ If you want to restrict user access to certain features, refer to this guide: <a href="https://kb.linxio.com/en/article/create-user-groups-permissions-or4cm/?bust=1741308020455">How to Manage User Permissions</a>.

Question 1

Introduction to the Mobile App

Accepted Answer

The Linxio app is a tiny application that offers a powerful solution to your fleet management needs.

We have one single app called Linxio that will intelligently cater your experience based on your Linxio Account status (either Driver profile or Admin).

The app does not collect any data, no information nor location from your phone - it simply offers a tool for the following:

Vehicle Assignment (via selection)
Overview of Driving Behaviour*
Pre-start Inspection Forms (and Forms in general)*
Historic Information
FBT Reporting (Fringe-Benefit Tax)
Messages (Coming Soon)*
Profile Switching (For Driver/Admin accounts)
Services (Reminders, Documents, Repair Costs)*
Odometer Correction (Update)
Access to Support

* Indicates Plus Plan features only

In a future build, we will allow Dual-Account Status where an account can be listed as both Driver/Admin and they will be able to select the status of their account on the app upon login.

Click the button below to go to the iOS (iPhone/iPad/MacOS) Linxio App Page:

iOS Linxio App

Click the button below to go to the Android Linxio App page:

Android Linxio App

Question 2

Pairing a GPS Device to a vehicle profile

Accepted Answer

Introduction

Once you have physically installed a GPS device into your vehicle, the next step is to pair the GPS device with a vehicle profile in the Linxio application. This can be done using either the Linxio mobile app or the desktop web app.

Method 1: Using the Linxio Mobile App

Step 1: Login to the Linxio App

Open the Linxio app on your mobile phone.
Log in with your credentials.

Step 2: Install the GPS Device

Click the Settings icon in the bottom toolbar.
Select Device Installation.
Click Install a new device.
Enter the device IMEI manually or scan the barcode.
Click Search, and once the device is found, click Continue.

Step 3: Pair the Device with a Vehicle Profile

Enter the RegNo of the vehicle and click Search.
If the vehicle profile does not exist, click + Add new vehicle.
Fill in the vehicle profile details.
Click Continue.

Step 4: Finalize Installation

Take a photo of where you have mounted the device in the vehicle.
Click Install & Check Status.
Click Complete & Sign off.

Method 2: Using the Desktop Web App

Step 1: Create a Vehicle Profile

Click on the Fleet icon in the left toolbar (represented by a vehicle icon).
Click Add new vehicle.
Complete the vehicle profile by filling in at least the mandatory fields:

Type
Vehicle Title (e.g., fleet number

Question 3

GPS Tracker Installation Manuals

Accepted Answer

Below are the links to download the installation manuals for our devices.

Once the device is installed in your vehicle, it must be paired with a vehicle profile within the Linxio application. You can do this using either the Linxio mobile app or the desktop web app.

For a step-by-step guide on how to complete the pairing process, click here.

| TR500-2 | TR500-6 | TR500-12 | | ---- | | | | | | Install Guide | Install Guide | Install Guide |

| VX60 | AT12 | PM500 | | ---- | | | | | | Install Guide | Install Guide | Install Guide |

| Vision 3.0 | DC/EX | | ---- | | Install Guide | Install Guide |

Question 4

TR500-12 Install Guide

Accepted Answer

Understanding the Wiring

Wiring

Power Connections:

Wire 6 - Orange → Connects to a power source that is only active when the engine is running ( ACC power). This helps detect when the vehicle is on.
Wire 7 - Black (PGND) → Connects to the vehicle's ground.
Wire 8 - Red → Connects to a constant power source ( +7V to +60V DC). This ensures the device stays powered at all times.

Inputs & Outputs:

Blue (DIN 2 - RPM) → Likely reads engine RPM signals.
Brown (DOUT 1) → A digital output, possibly used to control external devices.
Black (DGND) → Digital ground for signal connections.
Green (DIN1 - SOS) → A digital input, possibly for an emergency or SOS button.
Yellow (DOUT 0) → Another digital output.
Orange (DIN 0 - ACC) → Digital input to detect ignition status.

Analog Inputs:

White & Grey (AIN2 / DIN4 - 0-32V input) → Can measure a voltage between 0-32V or be used as a digital input.
Pink (AIN2 / DIN5 - 0-32V input) → Another voltage measurement input.
Black (AGND) → Analog ground, used for sensor connections.

Installation

Power Setup:
Connect the Red wire to a constant power source (battery or fuse box).
Connect the Black wire to the vehicle’s c

Question 5

Troubleshooting the TR500 (all models)

Accepted Answer

Ensure that the device is correctly wired up based on the following:

No LED lights on at all
Check that the device is getting at least 12V power.
Check the fuse is not blown on either the device wiring, or the vehicles fuse box. If a fuse is blown, replace it and check again.
Disconnect the power to the tracker, wait 1 minute, then reconnect
LED lights are not solid after 5 minutes
Make sure the engine is on, and there is power coming to both constant and ignition.
Make sure you are installing this device into a vehicle that is outside, and not inside a building that could block the GPS signal to the device.
Make sure the sim card is properly inserted.
**If the above ha

Question 6

How to add users

Accepted Answer

Click on the Configuration icon.
Navigate to the Users tab.

Click Add New User.
Fill in all the required fields.
Click Save.

➡️ If you want to restrict user access to certain features, refer to this guide: How to Manage User Permissions.

Featured & Frequently Read Articles

Browse All Categories