Understanding the status LEDs

1. Access the main unit mounted on the windscreen in the driver cabin.
2. Check the status icons located below, they are from left to right; power, alarms, satellite , network connection, WIFI, recording.
3. Icons are colour coded in either green, red or grey to indicate the current status.
4. Power and WIFI should always be green to indicate its receiving power and WIFI is enabled.
5. If the network (globe) icon is red this means its not connected to the network and indicates a connectivity issue.
6. Alarm, satellite and recording will be greyed by default and will occasionally turn red in certain conditions and events.

Basic Troubleshooting

1. Check the status LEDs to see if they are active to indicate the device is receiving power. If the dashcam does not light up when the vehicle starts, check that the wiring and cables from the main unit are secured and undamaged.
2. Check for any sort of damage with the main unit.
3. Ensure all wiring and cables from the main unit are secured and undamaged. Pay particular attention to the power and earth/ground connections, as a loose cable can cause the dashcam to repeatedly go offline and online. If the dashcam was self-installed, verify the installation wiring against the installation guide.
4. If the dashcam goes offline immediately when the engine is switched off, check whether the vehicle has a battery isolator. An isolator can cut power to accessories when the vehicle is off. The low-voltage battery protection setting may also stop the device from remaining online; disabling it can keep the dashcam running longer but may drain the vehicle battery faster.
5. If the device is shown as Sleep Mode (yellow), use the remote device wake-up feature and allow 1–3 minutes for it to return Online (green). Offline devices (grey/white) cannot be remotely woken up.
6. If the dashcam still does not power on or remains offline, start the vehicle and keep the engine running for about 10 minutes, then check the platform and live footage. Note whether the vehicle is in an open area with mobile coverage.
7. If the power and network indicators suggest a connectivity issue, check the SIM card: remove the side panel, confirm the SIM is correctly inserted and undamaged, wipe it, reinsert it, secure the cover, and wait 2–3 minutes before checking the status again.

For customers who are experiencing network issues indicated by the red globe icon or issues with footage not recording on the SD card, please refer to this guide here: Network and SD Card troubleshoot guide

If the issues still persist after attempting the above troubleshooting steps, please lodge a support ticket with our team through your Linxio portal or contact them via 02 7908 5453 on weekdays from 9AM - 5PM AEST.

Updated on: 28/08/2026