PM500 Troubleshoot

The PM500 is a very similar device to the TR500 - the main difference is that it has a large internal battery that is able to be traced while the main power is disconnected - meaning this set-up is almost identical to the TR500.



For a simple tracking installation, make sure of the following wire attachment (RED, BLACK AND WHITE):



Note: for accurate detection, and the difference with the TR500, the ACC is WHITE.

Make sure the following lights are solid:



No LED lights on at all

Check that the device is getting at least 12V power.
Check the fuse is not blown on either the device wiring, or the vehicles fuse box. If a fuse is blown, replace it and check again.
Disconnect the power to the tracker, wait 1 minute, then reconnect

LED lights are not solid after 5 minutes

Make sure the engine is on, and there is power coming to both constant and ignition.
Make sure you are installing this device into a vehicle that is outside, and not inside a building that could block the GPS signal to the device.
Make sure the sim card is properly inserted.
If the above has not solved the issue, remove the sim card, wipe the contact with fabric, and reinsert it into the device.

If you have tried all the above steps and the device still does not have solid lights, please chat to the Linxio support team.

Updated on: 25/02/2025