Troubleshoot Linxio Trackers

SIM Deactivation Notice

Our SIMs automatically deactivate if there is no network usage (i.e., the device remains unpowered) for two months. If your device has been deactivated, please contact Support to reactivate it.

If your tracker is not working

1. Check the vehicle or tracker. If you can access it, confirm that it has power and look for indicator lights when the vehicle starts. For a dashcam, check whether its lights turn on. Lights do not by themselves confirm that the tracker is transmitting data.
2. Check the Linxio app or website to see whether the device is offline and whether routes or the current location are missing.
3. Check the installation according to the device type. For hard-wired trackers, inspect the constant-power connection, ground connection, wiring, fuse, and vehicle-battery voltage. For OBD plug-and-play trackers, make sure the device is firmly connected to the OBD port and that the port has power.
4. Check the SIM card and mobile coverage. Ensure the SIM is seated correctly; if accessible, remove it, wipe it with a soft cloth, and reinsert it. Move the vehicle outside or to an area with mobile coverage if possible.
5. Restart the tracker. For OBD devices, unplug it for a few hours to drain its battery, then reconnect it. For hard-wired devices, disconnect and reconnect the power source. Support may also remotely reboot the device, refresh the GPS service, update its configuration, reset or reactivate the SIM, or send a configuration command. Commands will not be received while the device is offline. After a remote reboot or refresh, drive the vehicle for a few blocks or take a short drive so the device can transmit updated GPS data, then monitor it for up to 24 hours.
6. If possible, test a plug-and-play tracker in another vehicle to isolate the vehicle or tracker. After restarting or reconnecting it, drive the vehicle for a few blocks and monitor the platform for updated location and route data.
7. If the device remains offline or reports stale or inaccurate data, contact Support and provide the vehicle registration or device IMEI and the date it last reported. If the device may have been tampered with, or remains offline after these checks, a technician visit or device replacement may be required.

Find your device below and click **"**Troubleshoot Guide " for steps to help resolve issues.

Updated on: 21/08/2026