Troubleshooting the TR500 (all models)

Ensure that the device is correctly wired up based on the following:

1. No LED lights on at all

1. Check that the device is getting at least 12V power.
2. Check the fuse is not blown on either the device wiring, or the vehicles fuse box. If a fuse is blown, replace it and check again.
3. Disconnect the power to the tracker, wait 1 minute, then reconnect

1. LED lights are not solid after 5 minutes

1. Make sure the engine is on, and there is power coming to both constant and ignition.
2. Make sure you are installing this device into a vehicle that is outside, and not inside a building that could block the GPS signal to the device.
3. Make sure the sim card is properly inserted.
4. If the above has not solved the issue, remove the sim card, wipe the contact with fabric, and reinsert it into the device.

If you have tried all the above steps and the device still does not have solid lights, please chat to the Linxio support team

Updated on: 16/05/2025