Vision 3.0/Lite Network & SD Card Troubleshoot
Network or SD card issue troubleshooting
If the "Network" icon is red indicating a connectivity issue then you can perform the following troubleshoot:
- Unscrew the side panel of the Vision 3.0/Lite dashcam devices to access the SIM/SD card compartment
- Refer to the below photo for the layout of the SIM and SD card to ensure that they've been inserted into the device correctly.
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- Carefully remove the SIM or SD card.
- Check for any physical damage on the SD/SIM card.
- Wipe it down and re-insert back into the SIM slot.
- Close the cover and tighten the screw until its firmly secured.
- Allow 2-3 minutes before checking the status LEDs on the main unit for any changes.
If the issues still persist after attempting the above troubleshooting steps, please lodge a support ticket with our team through your Linxio portal or contact them via 02 7908 5453 on weekdays from 9AM - 5PM AEST.
Updated on: 05/09/2025
Thank you!