Software

• Routes not tracking/Constant "Idle" status

  Device does not track routes Current location works, but no routes Map view: Notice: There are noFew readers

• How to reset a password

  If you have forgotten your password, or simply want to change it, please follow the below steps. Visit https://app.linxio.com/ Click on the "Forgot Password?" link (https://downloads.intercomcdn.com/i/o/1056942850/781093141fb4d5a5777cdfcc/image.png?expires=1740458700&signature=6d1808e91eac3fcfa53677579a416fb507e99211e1345beaf437ff9307afa3fb&req=dSAiEFew readers

Hardwired Trackers

• Troubleshooting the TR500 (all models)

  Here’s a deep-dive, knowledge base article, focused on troubleshooting hardwired 4G GPS tracking devices that have gone offline. It's designed to be useful to installers, fleet managers, and anyone involved in the support Troubleshooting Offline Hardwired GPS Tracking Devices So, your Linxio GPS tracking device has stopped reporting. It was working fine, but now it’s showing as “offline” in the platform, and you're stuck wondering why. The good news? Most of the time, the fix isn’t too drPopular

• PM500 Troubleshoot

  The PM500 is a very similar device to the TR500 - the main difference is that it has a large internal battery that is able to be traced while the main power is disconnected - meaning this set-up is almost identical to the TR500. (https://downloads.intercomcdn.com/i/o/1058180226/651abfa533a77e2c5ea25e47/export.jpg?expires=1740458700&signature=98aa895b0a3afa3b92b5b6204b15bd4a96bd53Few readers

Plug and Play Trackers

• VX60 and Y Splitter (Concealment Kit)

  The VX60 is a Plug n Play device that simply plugs into the Vehicle's OBD2 port. If you are having trouble locating where the port is on your vehicle, please refer to your Vehicle Handbook, or simply Google "Vehicle Make/Model, Year + OBD2 Port". Y Splitter cable installation (Concealment Kit) The VX60 is a Plug n Play device that simply plugs into the Vehicle's OBD2 port. If you are having trouble locating where the port is on your vehicle, please refer to your Vehicle Handbook, oFew readers

• Troubleshooting VX60

  If the VX60 has no lights at all, make sure the OBD port is getting power & there is no blown fuse. Disconnect the tracker from the OBD2 port, wait 10 minute, then reconnect. LED lights are not solid after 5 minutes Make sure the engine is on, and there is power going to the Device. Make sure you are installing this device into a vehicle that is outside, andFew readers

Asset Trackers

• Asset Trackers (AT12/S/V2)

  All Asset Trackers come pre-activated upon Dispatch. Solar Asset Trackers need to be fully charged first prior to use, please use the included USB magnetic cable to attach to the device and charge at least for 12 hours prior use (or until all the red lights stop flashing on the device). (https://downloads.intercomcdn.com/i/o/1057041081/7d3a75ef30a4c2c2fd0be742/image.png?expires=1Few readers

Dashcams

• Vision 3.0/Lite Network & SD Card Troubleshoot

  Network or SD card issue troubleshooting If the "Network" icon is red indicating a connectivity issue then you can perform the following troubleshoot: Unscrew the side panel of the Vision 3.0/Lite dashcam devices to access the SIM/SD card compartment Accessing the SIM/SD Card compartment Refer to the below photo for the layout of the SIM and SD card to ensure that they've been insertedFew readers

• Vision 3.0 & Lite Dashcam Troubleshoot Guide

  Understanding the status LEDs Access the main unit mounted on the windscreen in the driver cabin. Check the status icons located below, they are from left to right; power, alarms, satellite , network connection, WIFI, recording. Icons are colour coded in either green, red or grey to indicate the current status. Power and WIFI should always be green to indicate its receiving power and WIFI is enabled. If the network (globe) icon is red this means its not connected to the networkFew readers